FAQ

We accept bank transfers, PayPal or we can charge your credit card directly after we get your approval. 

Once you make a booking request, we will review it and send you a form regarding methods of payment. Please note that the total amount of the reservation has to be paid 100% before your arrival. 

We aim to accept all bookings within 24 hours of the request being made.

Before you decide to make a reservation with us, please read all of the house rules carefully. This is detailed under each property listing. If we notice that your group does not conform to our house rules, your request will be denied. This being said, we will always try to offer an alternative for you - there is no need to worry!

If you cancel the booking with 2 weeks or more notice we offer a 50% refund. Unfortunately, if you cancel within 2 weeks of your stay we are unable to offer a refund as it is difficult to find replacement guests within a short time frame.

National and International police demand that each guest, prior to their visit to Barcelona, would send information of their IDs or passports. This is a mandatory Catalonian Law, and all legal touristic establishments are required to adhere.

After you will confirm your booking with us we will send you a form where you will fill out all the required parts by yourself (full name, date of birth, nationality etc.). 

In compliance with the article 5 of Organic Law 15/1999, of 13 December, of personal data protection, and according to the article 25.1 of Organic Law 4/2015, of 30 March, about protection of the citizen security, we inform you that, with the purpose of processing this document, your data will be included in the file of SIP HOTELS of the General Direction of the Police. You may exercise the rights to access, opposition, rectification and cancellation before the person responsible of the file, the titular person of the General Direction of the Police (trav. de les Corts, 319-321, 08029 Barcelona).

There are no hidden fees.

However, we do have some extra charges which you can find under each listing before you book the property;

1) Late Check-in Fee

Please note that there is a late check-in fee of 20€ between 20:00/8PM -22:00/10PM, 30€ between 22:00/10PM – 24:00/12 midnight and 50€ after the midnight. This fee has to be paid in cash to the check-in person at the time of check-in. 

2) Tourist Tax

Since 2012, Catalan law requires that every tourist aged 16 and over must pay touristic tax fee. Tax is 2,25 € + VAT for apartments in Barcelona (2,48 € per person per night) and only applicable to the first 7 nights of stay.

3) Lost Keys

In the unfortunate event of losing keys, we must charge 100€ in order to replace the door locks and therefore ensure that the flat is secure for the next guests' arrival.