Customer Service

WELCOME TO H2O GLOBAL HOSPITALITY

At H2O Global Hospitality, we strive to provide an exceptional experience for every guest. Whether you’re planning your stay, currently with us, or reflecting on your visit, our dedicated customer service team is here to assist you with any inquiries or concerns you may have.

OUR SERVICES

Cleaning

We pay close attention to the cleanliness of all our apartments and all our staff follow strict hygiene measures for your safety. Periodic cleaning for all our stays is included, if you prefer any particular time for it, please contact us.

Babysitter Service

Take some time away from the kids and see how real vacation feels. Our babysitters are trained professionals speaking Spanish and English. They will make sure that your children are having the time of their lives while ensuring complete safety.

Luggage Transfer

Do you check-out in the morning and have a plane late at night? Use our luggage transfer service to have your suitcases picked up at your accommodation and given back to you at the airport. It is the simplest and most secure way to explore freely and fully enjoy your last moments in the city.

Scooter Rental

Renting a scooter is the easiest and most cost-effective way to explore the city and its many attractions. Depending on your parameters, we will compare scooters from a multitude of trusted rental companies. Choose the most comfortable pick-up/drop-off time and location. We take care of the rest.

Transfer Service

When thinking of luggage pickup, the long taxi waiting lines of the summer season and the language barrier, the beginning of your holidays does not sound that thrilling. This is why we offer transfer services from Barcelona airport and other major train stations in the city to your accommodation. It is the best way to start your trip relaxed and well taken care of.

EXPERIENCE BARCELONA LIKE A LOCAL

Your holiday home away from home in the heart of Barcelona. Our goal is to help you experience this vibrant city just like a local. Our customer service team has plenty of tips and recommendations to immerse yourself in the authentic Barcelona lifestyle.

High-Quality Accommodations

Professionally cleaned and maintained to ensure top comfort and safety.

24/7 Customer Support

We’re always here to help, anytime you need.

Additional Services

From local recommendations to extra amenities, we cater to your every need.

What our guests say about us

I recently stayed at one of their apartments, and I cannot recommend it enough! From the moment I booked, the customer service team was incredibly responsive and attentive to all my needs. The apartment itself was immaculate, with professional cleaning ensuring everything was spotless. Any minor issues I encountered were swiftly addressed by their experts.

David

Overall, this was one of the best rental experiences I've had, and I look forward to staying with them again. If you want a hassle-free, wonderful experience with top-notch customer service, this is the place to choose! The additional local recommendations they provided made my stay unique and memorable.

Anna

Germany

If you want a stress-free, enjoyable stay with excellent support and a beautiful living space, this is the place to book. The combination of a beautiful, clean apartment and outstanding customer service made this one of the best booking experiences I've had. I highly recommend this place to anyone looking for a hassle-free stay. I will definitely be returning on my next visit to Barcelona.

Sophie

France