Smart apartments thanks to the Útlima Milla program

At H2O Hospitality, we believe that our guests’ experience goes far beyond a simple stay. That’s why, thanks to the Última Milla program, we have taken a step forward in innovation and sustainability, transforming our apartments into smart spaces designed to offer comfort, security, and personalized attention at all times.

What have we achieved?

• 360º virtual tours
  Now you can tour our apartments from the comfort of your own home. Through our website, you can move around each room, discover details and features, and access relevant information via interactive touchpoints.

• Smart advice chatbot
  Not sure which apartment to choose? Our chatbot analyzes your needs and guides you to find the best accommodation option, quickly and easily.

• 24/7 customer service with digital assistance
  We have created a specific chatbot to resolve any queries or incidents during your stay in real time. It also includes videos and detailed instructions to help you use all the services and features of the apartment without any complications.

• Canal directo de alarmas vía WhatsApp
  Cada apartamento cuenta con un código QR visible, que permite a vecinos y huéspedes reportar incidencias de forma inmediata. Una vía rápida y eficiente que garantiza la convivencia y seguridad en la comunidad.

• Green Stay Program
  Committed to sustainability, we have developed a geolocation-based tool that recommends nearby sustainable establishments and resources, so you can enjoy a more eco-friendly stay.

• Automatic rating system
  We want to improve every day. That’s why we’ve implemented a system that automatically collects guest feedback, identifying what they value most and areas for improvement.

En H2O Hospitality unimos tecnología, sostenibilidad y hospitalidad para que tu estancia en Barcelona sea única, conectada y sin preocupaciones.